FAQs’

How long until we receive our images?

Your sneak peek will be ready within 3 days and all images are typically delivered in 4–5 weeks, fully edited with bespoke touches. The exact timeline depends on the season and my current queue of photography projects, with all weddings prioritised by date unless the two week or under express-delivery service has been purchased. Occasionally a sneak peek may take 4-5 days depending if I have multiple weddings in a row.

What are Art Files?

Art files are simply images that have been enhanced further from a standard natural edit. Typically what you see on my website and Instagram are Art Files. Some look more enhanced than others. As I’m editing all your 1500+ wedding images with a natural look, every time I see an image I like I will flag it. Once finished that natural edit I will go back to all the ones I have flagged and enhance them further. That is where the different style/looks happen. Looks such as Earth Tones, Cinematic & crafted.

Do you have payment plans?

Yes!! Even though there is a $1000 retainer payment to secure the date. Payments can be made either in full or in instalments of $250 every month. Once the full $1000 payment is made your day will be secured.

Who do you recommend for our videography?

As I specialise in photography I have worked alongside many brilliant videographers. None better than Pat and Rose from Be Mine Films . Lovely couple and excellent videographers. We have teamed up to bring you the synergy package. You get the best of both worlds. Photo and video specialists combining. We figured the chances of me being able to secure one of the best videographers in the business and have them work solely under the Ben Newnam photography brand (and visa versa) would be near impossible. Hence why we collaborated.

Can we customise the inclusions to suit our needs?

Absolutely! For example. If you prefer only a natural edit to your images without the higher enhance Art Files, as shown on my website, the cost is reduced by $200.

Do you offer mid-week or seasonal packages?

Yes! Save $300 on all Monday-Thursday wedding coverages of five hours or more and $100 on June & July weddings. meaning a $400 saving for mid-week June or July weddings.

How and what do we need to do to book you?

The most important thing is to let me know and I can hold the date for you. That way you have first option to secure the date with the payment should anyone else enquire for the same date. A retainer of $1000 is required to secure the date which can be made in instalments. The balance is to be due 2 weeks prior to your wedding.

Can we receive our images in less than 5 weeks?

You sure can! I offer an expedited service where you can receive your images in two weeks or less for a cost of $500. The high quality remains the same regardless if you choose two weeks or five.

Are there any travel fees?

Yes and no. Travel fees apply only if exceeding two hours from my Berowra office to my first location. Then it’s $50 for every 15 minutes past initial two hours, covering fuel, time & return trip. To give you an idea, two hours easily covers to Southern Highlands, Wollongong, Blue Mountains, Newcastle & Hunter Valley with no extra cost.

What’s your cancellation policy?

If you cancel your wedding booking for any reason, the retainer fee is non-refundable if I have received and declined one or more written booking inquiries for another wedding on the same date due to your confirmed booking. A written booking inquiry is an email, text or digital message from another potential client requesting my photography services for a wedding on your booked date, which I declined because I reserved the date for you.

If I secure a replacement wedding for your cancelled date, confirmed by a paid retainer from another client, I will refund your full retainer fee within 14 business days of receiving their payment.

Cancellations must be sent in writing (email to ben@bnphotography.com.au or text to 0419 624 959). This policy applies to all cancellations made at any time before your wedding date.